Departing from Inglewood and Orangeville, Ontario
All tickets for this year's trips (2016) have sold out.
Will we be seated together?
Seating is automatically pre-assigned at the time of ticket request, with all passengers in a booking seated together as a group. If you have a large group of people who wish to be seated together, we suggest that you make one single booking for the entire group. Otherwise, if you make separate ticket request at separate times you will not be able to be seated together, as the computer automatically assigns seats based on available seat positions and not in the order of request.
When should I arrive for my trip?
All trips depart promptly at the time indicated on your ticket, and can not be held for latecomers. You need to be on the train before the departure time. We suggest arriving no later than 15 minutes prior to your departure time, and allow extra time to arrive at the boarding location in inclement weather.
How do we purchase tickets?
Tickets may be booked securely online at www.santatrain.ca. Each passenger 1 year of age and older will require a ticket to board the train.
Can we purchase tickets the day of the trip?
Tickets must be purchased in advance. Due to the limited number of seats we are able to offer, The Santa Train™ will sell out prior to the dates of the trips.
How do we receive our tickets?
Upon completion of your ticket request, a reference code will be displayed on the summary page -- write this number down as this is the only way we can track your request if you need to contact us about it.
A receipt will be automatically sent to the email address you entered when purchasing your tickets within 24 hours of your request -- double-check that you enter your email address correctly. Please note that depending on your email security settings or those of your service provider, this automated message may be spam filtered or blocked, especially when using a free service such as Hotmail or Gmail.
Your tickets, along with directions to the boarding location, will be mailed to you approximately 3 weeks prior to the date of your trip via Canada Post, to the address you entered when making your ticket purchase. If for some reason Canada Post fails to deliver your tickets, bring a printed copy of your email receipt to the boarding location and the train hosts will assist you.
Can I bring a car seat onboard. Does my 1 year old need a ticket?
All passengers 1 year of age and older will require a ticket to board the train. Infants under 1 year of age do not require a ticket if seated on an adult lap. Infant carriers (but not car seats) may be brought aboard the train if you have purchased a ticket for the seat.
Does The Santa Train™ run if it snows?
The Santa Train™ operates regardless of weather conditions. If for some reason a trip must be cancelled, we will phone the contact number you entered when making your ticket request the morning of your trip.
Who operates The Santa Train™?
The Santa Train™ is an annual community event operated by the Orangeville Brampton Railway. For any questions regarding ticket requests, contact us by clicking here.
How long is the trip?
Each trip aboard The Santa Train™ is approximately 60-70 minutes.
How is seating arranged?
Seating is in rows of four, separated by a centre aisle, with two rows facing each other.
Is the train heated?
Of course! However, we do suggest that you dress appropriately for the weather on the day of your trip.
Are there washrooms on the train?
The coach has two washrooms which may be used at any time during the trip.
What happens during The Santa Train™ trip?
During the trip, onboard attendants will serve freshly-baked gingerbread cookies (peanut-free) and hot chocolate, strolling musicians will lead the passengers in carol singing, and Santa will visit each ticketed child at their seat to talk with them, and will give them a small gift and pose for pictures.
Tickets sold by advance purchase only. Schedules, itinerary and operating equipment subject to change without notice. Trip duration is approximately 70 minutes. No fare is required for babies under 1, sitting on an adult lap and not occupying a seat. All ticket sales are final; no refunds, cancellations or exchange. Trip is not recommended for mobility-impaired persons due to winter conditions and uneven ground at loading points. The Santa Train™ is a family event; smoking and personal alcohol are not permitted aboard the train.