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SANTA TRAIN - FREQUENTLY ASKED QUESTIONS How do we purchase tickets? Tickets may be purchased by phone via TicketWeb at 1-888-222-6608, or securely online at www.santatrain.ca. Tickets purchased by phone will incur TicketWeb convenience fees. Can we purchase tickets the day of the trip? Tickets must be purchased in advance. Due to the limited number of seats we are able to offer, the Santa Train will sell out prior to the dates of the trips. How do we receive our tickets? Upon successful completion of your ticket purchase, you will receive a confirmation number -- write this number down or print the confirmation page, as this is will be the only confirmation you receive. Your tickets, along with a map and directions to the boarding location, will be mailed to you 2 weeks prior to the date of your trip, to the address you entered when making your ticket purchase, and should arrive in your mail approximately 1 week prior to your trip date. Does the Santa Train run if it snows? The Santa Train operates regardless of weather conditions. If for some reason a trip must be cancelled, we will phone the contact number you entered when making your ticket purchase the morning of your trip. Who operates the Santa Train? The Santa Train is operated by the Orangeville Brampton Railway, using passenger cars and crews from the Credit Valley Explorer Tour Train. For any questions regarding your ticket purchase by phone, please call 1-888-222-6608. For questions regarding online ticket purchases, email info@santatrain.ca How long is the trip? Each Santa Train trip is approximately one hour. What happens during the Santa Train trip? During the trip, onboard attendants will serve cookies (peanut-free) and hot chocolate, strolling musicians will lead the passengers in carol singing, and Santa will visit each child at their seat. Will we be seated together? Seating is automatically pre-assigned at the time of ticket purchase, with all passengers in a purchase seated together as a group. If you have a large group of people who wish to be seated together, we suggest that you make one single booking for the entire group. Otherwise, if you make two separate ticket purchases at separate times we will be unable to seat you together, as the next person to purchase tickets will receive the next available seats. When should I arrive for my trip? All trips board promptly at the time indicated on your ticket. We suggest arriving no later than 10 minutes prior to your boarding time, and allow extra time to arrive at the boarding location in inclement weather. Is the train heated? Of course! However, we do suggest that you dress appropriately for the weather on the day of your trip. Are there washrooms on the train? There are two washrooms on each coach which may be used at any time during the trip. |
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